New Residential Utility Accounts

Setting up Service

  • Residential customers:  All the specifics you need to set up an account are provided right here.  Items needed are as follows:
  1. Completed Utility Service Application,
  2. Copy of your driver license,
  3. Copy of your Deed, Closing Disclosure, or Lease (whichever may apply).

The above items can be returned to Town Hall by the following methods:

  1. By email to,
  2. By fax at (919) 936-2842, or
  3. Drop box located on the left side of the building (facing the Fire Department).

Once the application and required documentation are received, an account number will be assigned, and the deposit fee will be determined.  When you receive this information, please then complete, sign and date the Deposit Card and return to us via one of the three methods referenced above.  Payment of the deposit and admin fee can be made either online, drop box or toll free number.  Water will not be turned on until payment is received.

  • Business customers:  Please complete the Utility Service Application and send to us via one of the three methods listed above.

** NOTE:  After payment is made by cash, check or debit/credit card, a receipt will be sent to the email address provided on the utility service application.